We understand that some customers may be finding it harder to manage their energy bills. If you’re struggling or think your bill isn’t right, please contact your energy supplier directly. We partner with the below suppliers to help vulnerable customers.

• EDF Energy – visit edfenergy.com/for-home/help-support/help-centre or call 0333 009 6992
• E.ON Next – visit www.eonnext.com/help or call 0808 501 5200 or email hi@eonnext.com
• Scottish Power – visit scottishpower.co.uk/getintouch or call 03452 700 700
• OVO – visit https://help.ovoenergy.com/or call 0330 303 5063
• Utilita – visit https://utilita.co.uk/
• Tru Energy – visit  https://www.truenergy.co.uk/ or email info@truenergy.co.uk

Complete an application online with us today on www.charisgrants.com/individuals/#schemes-open

If your supplier isn’t listed above then, currently we don’t work with them. However, you can keep checking our funds on www.charisgrants.com/individuals/#schemes-open to see if funding becomes available. You can also visit their website directly for advice.

For the latest government financial support advice please visit here.

Alternatively, anyone can get free advice from the below organisations:

Citizens Advice – www.citizensadvice.org.uk/about-us/contact-us/contact-us/contact-us/
StepChange Debt Charity – Freephone 0800 138 1111 or www.stepchange.org/contact-us.aspx
Turn2Us National Charity – www.turn2us.org.uk/get-support
National Debt Line – Freephone 0808 808 4000 or nationaldebtline.co.uk
Advice UK – Freephone 0300 777 0107 or adviceuk.org.uk
Payplan – Freephone 0800 280 2816 or payplan.co.uk

Charis administer funds on behalf of some energy companies to help people who need support with energy bills and freestanding appliances. The funds we currently administer are:

• EDF Customer Support Fund – If you have outstanding debt and are a current customer of EDF you can apply for debt relief. You can also apply separately or with the debt relief for replacement energy efficient freestanding appliances.
• E.ON Next Energy Fund – If you have outstanding debt and are a current customer of E.ON Next you can apply for debt relief. You can also apply separately or with the debt relief for replacement energy efficient freestanding appliances.
• Charis Let’s Talk Energy Fund – OVO Energy Group & Rebel Energy have confirmed their support to households who may be struggling through our Let’s Talk Energy Fund.

Complete an application online with us today on our individuals page.

It can take up to 45 minutes to complete an online application if you have all the information to hand. Start your application today on our individuals page.

Due to high demand applications can take several weeks to process. Please keep checking the Charis website or your email inbox for application status updates. If we need more information from you, or have made a decision, we will contact you. Please make sure you have provided your supplier with up to date meter readings as this will make the process quicker.

If you’re using a mobile phone or tablet to upload documents, it’s useful to turn the device sideways (landscape) in order to fully view the screen for the file classification option to appear. Make sure you upload each document individually. Don’t create a ‘zip file’ as this will not upload. Alternatively, you can email your evidence using the information below:

EDF Customer Support Fund – edfsupportfund@lets-talk.online

E.ON Next Energy Fund – eonnextenergyfund@lets-talk.online

Let’s Talk Energy Fund – energyfund@lets-talk.online

For more helpful tips please view our Application Advice brochure.

If you’re unable to upload copies of the documents using the portal then, another option is to reply to the email we sent and attach the documents. Remember to attach your documents before sending.

For more helpful tips please visit our brochure.

The information you have sent may not be acceptable, please double check the below and send it to us again:

• Check it has your full name and current address
• Check it’s no older than 12 months
• Check it shows your health diagnosis
• Check any payments show the amount and calculations
• Check your email or letter there may be a specific reason as to why we cannot accept the information
• Check to see if all pages of the documents are shown

We recommend all applicants complete a Budget Sheet. However, for some of our funds it’s mandatory. You can do this with a Financial Conduct Authority (FCA) approved Adviser, to find one near you go to www.fca.org.uk. All FCA approved citizens advice advisers provide a service which is free.

Let them know that you’ve applied, they may be able to add a hold to your account while your application is being processed. If you’ve been awarded you may need to contact your energy supplier, to set up a payment plan. Check your provisional award letter or email for details.

A provisional payment plan will temporarily replace any existing payment plan you may have. It’ll help prove that you can pay for your ongoing energy usage before being awarded. The energy suppliers want to help you to manage your ongoing usage to prevent you from getting into debt again.  All the provisional payments are dealt with by your energy supplier.

The payment plan is set up between you and your supplier, they will explain when your first and last payment is due. Remember to keep a note of this, and when payments have been successfully made, we’ll let you know when your account will be credited with the award amount.

When you’ve made the final payment within the provisional period it’s important to continue with your payment plan to in order to pay for your ongoing energy usage to prevent getting into debt in the future.

If your supplier goes out of business, Ofgem’s safety net will ensure you’ll always have an energy supply, click here for more information.’

Unfortunately we are unable to assist everyone. If you have applied with us or you do not meet any of the criteria but still need further support please see the below:

Alternatively, anyone can get free advice from the below organisations:

Citizens Advice – www.citizensadvice.org.uk/about-us/contact-us/contact-us/contact-us/
StepChange Debt Charity – Freephone 0800 138 1111 or www.stepchange.org/contact-us.aspx
Turn2Us National Charity – www.turn2us.org.uk/get-support
National Debt Line – Freephone 0808 808 4000 or nationaldebtline.co.uk
Advice UK – Freephone 0300 777 0107 or adviceuk.org.uk
Payplan – Freephone 0800 280 2816 / 0800 316 1833 or payplan.co.uk

The Let’s Talk Energy Fund is a winter scheme. If you are successful, there will be a limited time to accept delivery and installation of your household appliance before the scheme closes.

You can view our full guide to having your appliance delivered by clicking here.

British Gas and Scottish Gas customers can only use Post Office vouchers so double check who your energy supplier is. If you’ve got an incorrect voucher type and need to change it then you need to speak to the person who submitted the application and they will contact us directly to make a voucher change request for you.