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About Us

Charis was launched in 2003 – with a simple purpose to support those in hardship with a utility debt.

Put simply, Charis is the trusted administrator for many essential funds and grants on behalf of major companies, authorities and charities. Our proven processes and highly specialist skills work across all sectors for any client who has complex and regulatory criteria to meet.

We started by managing The Anglian Water Trust alongside the EDF Energy and British Gas Trusts to support vulnerable people. As our reputation grew, Allyson Broadhurst took the helm in 2008 to strengthen our proposition. Her experience in health and public service was ideally suited to propel Charis into their next chapter.

She prioritised the future sustainability of those who are supported, rather than simply writing off debt. This is essential in providing people with a leg up, rather than a hand out. It also differentiates Charis from all competitors, a fact that is still true today.

We were instrumental in designing and supporting the launch of Ofgem’s Warm Home Discount scheme for all the major energy suppliers.

Over the years Charis has diversified from their utilities roots, launching a debt support service alongside providing innovative solutions to charities, housing associations and local authorities through delivery of services and also the unique Charis Shop.

The Charis journey

From our humble beginnings back in 2003 Charis is now the go-to administrator for many essential funds and grants on behalf of major companies, authorities and charities.

We are proud of the positive outcomes we make in people’s lives.

Our proven processes and highly specialist teams provide value across all sectors for any client who has a complex and regulatory criteria to meet.

Our end to end service means we work with you from inception to shape the strategic direction of your project through to the implementation. Our consultative approach enables us to work collaboratively with you to build a unique process that will help you achieve your social, regulatory, commercial and environmental goals.

We always take the long term view to working in partnership with our clients to create and manage sustainable schemes that provide better outcomes for people and communities. Our reputation and track record speak for themselves.

We bring insight from many years of working closely with our clients in the creation, implementation and adaptation of the funds we administer to ensure they not only reach regulatory requirements but also achieve your commercial goals. This is the Charis way.

By leveraging our extensive network of partners we are able to provide a smarter, more holistic approach that will better meet the needs of your customers by challenging the norm and providing a path to sustainability and financial, physical and mental wellbeing.

As well as providing measurable results, we believe it’s our empathetic approach and the level of compassion and support we offer your customers that really sets us apart. We understand the challenges your customers may have and can manage a wide range of situations. This has been crucial in our ongoing success.

We are proud of the positive outcomes we make in people’s lives.

Meet the team

We’ve got decades of experience here at Charis.
Here are some of the key individuals who make it happen.

Allyson Broadhurst


Allyson took over Charis in 2011 after undertaking leadership roles in the NHS and is passionate about delivering meaningful support and power interventions to some of the most vulnerable in society. Over the past decade, she has worked closely with Charis’ commercial partners to ensure that they are able to help an increasing number of individuals and families get the support they need.

Alec Broadhurst


Alec joined the family company in 2015 and has since worked on several different projects and initiatives with partners and customers alike. He took a position on the Board in 2020 and now works closely with Charis’ leadership team to steer the evolution of Charis to ensure that it continues to meet the changing needs of those who it works with and supports.

Graham Ayres

Chair of the Board

Chair of the Board since 2020, Graham is a qualified accountant and has held senior management and Board positions across a range of sectors including manufacturing, financial services, publishing, and digital media. Having previously been an advisor to Charis, Graham “was delighted to join the Board of a company which blends high professional standards and commercial expertise with progressive family values.”

Nicola Eastwood

HR Director

After a career in large corporations, Nicola joined Charis in 2016 as HR Director to experience a family led business with a mission to ‘make a difference’. Nicola is responsible for the people strategy at Charis and enjoys the variety and challenge that is found in a small business.

Simon Bicknell

Finance Director

Simon joined Charis in 2021 as Finance Director and Company Secretary. A Chartered Accountant, Simon has previously held Finance leadership roles in both the Public and Commercial sectors across a range of different industries including Retail and Financial Services. He enjoys working with the Senior Leadership team on a dynamic business model as Charis strives to achieve ever improving customer outcomes.

Anna Bentley

Client Services Director

Anna is the go-to person for our partnerships with housing associations and the public sector – in particular supporting them access to critical services delivered through the Charis Shop. Before joining Charis in 2018, she has had extensive experience in developing commercial relationships in various  business sectors. Anna is passionate about working closely with our partners creating new initiatives and solutions – getting help to the people who need it quickly and efficiently.

Emma Rafaluk

Head of Energy

At Charis since 2018, Emma joined after 10 years working in the renewable energy sector managing projects from conception to operation. She “feels privileged to take on the Heads of Energy role within Charis; developing ongoing relationships with our partners and delivering vital services to our most vulnerable customers.”

Luke Appleton

Business Development Manager

Luke joined the team in 2019 and is an experienced Account Manager. He loves working with new clients to find the solution that is right for them. He brings a professional and energetic approach and is passionate about ensuring partners achieve their goals and business objectives.