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About Us

Charis was launched in 2003 – with a simple purpose to support those in hardship with a utility debt.

Charis is a trusted administrator for many essential funds and grants, working on behalf of major companies, local authorities and charities. We supply an efficient service for any organisation needing to safely distribute financial support and assistance, whilst being compliant with complex and regulatory criteria.

Charis started by managing The Anglian Water Trust alongside the EDF Energy and British Gas Trusts, which were designed to support vulnerable people. From this beginning, we prioritised the creation of pathway to sustainability for those who are given support, providing people with help, rather than just a hand-out.

We believe this attention to future sustainability and our developed knowledge of our client’s specialist needs, has helped to differentiate Charis services and to make us a partner of choice.  We seek to reduce the administrative burden of our clients, whilst we work hard to improve the lives of people by applying compassion, creativity and care to the safe delivery of financial support, products and services.

Charis was instrumental in helping to design and support the launch of Ofgem’s Warm Home Discount scheme for all the major energy suppliers.  Since then, we have continued to diversify and expand, working as an extension to the back offices of charities, housing associations, citizen’s advice, and local authorities.

We deliver our support through the provision of tailored, managed services and through the unique Charis Shop Platform, a facility which gives 24/7 client access to many products and services, offering immediate support to those who need it most.

Meet the team

We’ve got decades of experience here at Charis.
Here are some of the key individuals who make it happen.

Graham Ayres

Chair of the Board

Simon Bicknell

Finance Director

Nicola Eastwood

HR Director

Holly Sansby

Head of Project Management

Ollie Gray

Business Development Manager

Mark Davies

Chief Operating Officer

Andrew Wilson

Head of IT

We are proud of the positive outcomes we make in people’s lives.

Our experience collaborating with a wide range of clients enables us to work effectively with your organisation to build a unique process that will help you achieve your social, regulatory, commercial and environmental goals.

We always take the long term view to working in partnership with our clients to create and manage sustainable schemes or projects that provide better outcomes for people and communities. This is the Charis way.

Whether we are beginning a new partnership or working with one of our extensive portfolio of on-going partners, we are able to provide a smarter, more holistic approach which will better meet the needs of your customers by challenging the norm and providing a path to sustainable and financial wellbeing.

As well as providing measurable results, we believe it’s our empathetic approach and the level of compassion and support we offer that really sets us apart. We understand the challenges vulnerable people may have and can manage a wide range of situations. This has been crucial in our ongoing success.

We are proud of the positive outcomes we make in people’s lives.