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Privacy Policy


Our privacy policy is written to help you understand what data we collect at Charis, why we collect it, what choices you have over how we use, and what your rights are with how we manage and retain your data.

Data we collect and receive

We collect data from you in order to operate our portals in a secure and safe manner, and to provide you safe and secure access to our portals and systems.

This data will consist of contact details and login information to enable you to access our services.

We are processing this data based upon your consent to do so, and will upon all occasions ask for your permission to do so at the point of collection with a clear, plain English privacy notice.

Data transfers and security

This data will be held within the UK and EU although for reasons of data backup alone, copies may also reside on computing platforms in the US, and where this is the case, the data will be held under the EU-US Privacy shield.

We take the security of your data seriously. We will take appropriate steps to protect against loss, misuse or unauthorised access of your data while held in our systems. Any password data, in particular will be held in an appropriate encrypted environment, and will be inaccessible to Charis Grants employees in any readable format.

Data retention

We intend to retain your data only as long as required to maintain access to our portals.

When data is no longer required it will be deleted from our systems. This will be no longer than the duration of any commercial contracts between our organisations.

Your rights

You have a right to be informed on how we use your data, which this privacy policy details.

You have a right to access your data, and we will upon requests, provide you with a copy of data held upon you. As part of this we have the right to verify your ID using reasonable means, and will provide the data in an electronic format within one month.

You have a right to erasure, by either withdrawing your consent, or an objection under the GDPR act section 21.

You have a right to log a complaint about our compliance with the GDPR Act with the Information Commissioners Office.

You do not have to provide data as requested above, but be aware that we may as a consequence, be unable to provide you access to our systems. In this case, we will inform you of the position.

Cookies Policy

We may use cookies on our various websites to identify you. Where we do so, we will ask for you consent to set a cookie, and it will be used only for the purpose of making it easier for you to log in, and to track popularity of pages within our sites. We will not use cookies to track you between sites, nor to profile you in any way.

Please read on for further information about cookies.

What are cookies?

A cookie is a small, harmless files that is placed on your computer when you visit a website.

What do they do?

Cookies help to make the interaction between users and websites faster and easier. What cookies don’t do is store any personal or confidential information about you.

We use Google Analytics to allow us to track how popular our site is and to record visitor trends over time such as tracking which pages users go to. Cookies used for this purpose don’t contain any personally identifiable information – just your computer’s IP address (its unique number) to determine where in the world you are accessing the site from, and to track your page visits within the site.

Are they safe?

Yes, cookies are harmless text files. They can’t look into your computer or read any personal information or other material on your hard drive. Cookies can’t carry viruses or install anything harmful on your computer.

How do I stop them?

We would recommend you don’t, but if you want to turn cookies off, please consult your internet browser help/support information for more details.

Our Identity and Contact details

For any questions, complaints, or requests please contact us at:

Data Protection Officer
Charis Grants Ltd.
Trinity Court
Trinity Street
United Kingdom

Tel: (01733) 421021


Changes to the Cookies statement

Please accept this Cookies Statement as current. We reserve the right to change, modify or update this statement at any time without notice.

Further Information

If you would like any further information regarding our policies, please feel free to contact us.