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Charis Shop

Helping you deliver your support
Making it simple to provide vouchers, products and services to people in hardship

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The Charis Shop enables almost a thousand local authorities, housing associations, utility companies and charities to deliver fast and effective help to the people who need it most.

Energy Vouchers

Top-ups for prepayment meters, smart pay-as-you-go meters and direct debit energy accounts give customers immediate peace of mind.

Retail Vouchers

Fee-free retail vouchers including supermarket chains, leading clothing brands, homeware, DIY, stationery and electronics.

Cash Vouchers & Direct Payments

Fast access to cash for customers facing emergency situations. We have direct-to-account Faster Payments available alongside traditional cash vouchers

Energy-Efficient Appliances

Our energy-efficient appliances enable customers to refrigerate and freeze food, cook, do laundry and heat the home cost-effectively reducing bills immediately and in the long run.

Winter Warmth

Our Winter Warmth products keep customers and their homes warm. These include heated throws, mattress toppers, duvets, bodywarmers, hot water bottles and radiator foils.

Digital Devices

Our range of smart phones, tablets, laptops and Wi-Fi hotspot devices helps reduce barriers to education, information, employment and social inclusion.

Furniture

Charis offers a variety of beds and other furniture for each room of the home to improve the household comfort for children and adults alike.

Carpets and flooring

Our vouchers for carpets and flooring can also be used to cover delivery, removal of existing carpets, fitting and moving of furniture.

Who we partner with

Charitiesicon

Charities

Coordinate, manage and record as your team get critical support to people quickly
Local authorities icon

Local authorities

Vouchers are a great way to support your community with the cost of living
Housing associationsicon

Housing associations

Empower your staff to work with residents to help them become financially sustainable
Companiesicon

Companies

Your support to a customer in need, could make a huge difference to their life

Case Studies

Find out how our clients are using the innovative Charis Shop to help them process and administer their funds in more efficient, streamlined ways.

Cadent Foundation

Every year, the Cadent Foundation funds a dozen carefully selected charitable partners, each offering a particular specialism or outreach capability, so fuel poverty can be tackled in a holistic way.

SAY Women

SAY Women do vital work to support young women aged between 16 and 25 who are homeless (or at risk of homelessness) due to sexual abuse.
125,000 +
fuel vouchers distributed through the Charis Shop platform in 2025
5,700 +
Household appliances and small measures provided in 2025
69,000 +
Supermarket vouchers distributed in 2025
15,200 +
Winter warmth bundles provided in 2025
Quotes

The Charis Shop gives us efficiency and control over our household grants programme – we can select which staff can award which items, set a range of authorisation limits and have access to auditable reports that ensures we can keep track of spend against budgets. The Charis team have always been approachable and positive in working together to find solutions to challenging fulfilment problems.

Stephanie Noyce, Head of Financial Inclusion and Digital, Clarion Futures

The Green Doctor programme ran by Groundwork Cheshire Lancashire and Merseyside supports people within our communities who are at risk of or experiencing fuel poverty. Given the current cost of living crisis and rise in fuel bills, more people than ever are turning to us for support to help keep the lights on and their homes warm. The Charis Shop is an easy to use platform that allows us to quickly issue fuel vouchers to those who need it. We have multiple accounts with different spending and authorisation limits and the downloadable financial reports make it simple to track spend and monitor budgets. The team at Charis are always helpful and responsive whenever we have any queries.

Stacey Brady, Project Manager Fuel Poverty and Climate Change, Groundwork Cheshire, Lancashire & Merseyside

All the customers who have benefited from the scheme have been financially effected by the pandemic and have struggled to keep their homes warm this winter. We have helped customers who have been made redundant, furloughed, or have seen their incomes reduced. We have also helped families who have increased heating costs because they and their children are at home more.

Universal Credit Officer working with social housing residents

Frequently asked questions

What is the Charis Shop?

The Charis Shop is a one stop e-commerce platform which helps our partners streamline the delivery of support to households struggling with financial challenges, ill-health, disabilities or life-affecting circumstances.

From energy vouchers to energy-efficient appliances, soft furnishings to furniture, retail vouchers to digital devices, our product range reflects the disparate needs of individuals and families across England, Scotland and Wales.

How much is it to use the platform?

We want to ensure your support stretches as far as possible. It’s free to create a Shop account. Our retail vouchers are fee-free and, at only £1.50, our admin fees on energy and cash vouchers are the lowest in the market.

How does my organisation pay for vouchers?

You can register for a free account online and we’ll send over your login details and user guides. Pay money into your Shop account by BACS transfer and you’re ready to go. You’ll be able to set up additional users within your organisation, determine spend limits, and
establish award criteria to help you to target your support more effectively.

What can I purchase on the platform?

You can provide people with

  • energy vouchers
  • direct cash payments
  • energy-efficient appliances (large and small)
  • soft furnishings
  • furniture
  • retail vouchers for supermarkets, clothing, DIY
  • digital devices
  • Winter Warmth products that can keep people warm, make homes more energy efficient and tackle condensation.

 

How does my team access the Shop?

You’ll be able to set up additional users within your organisation, determine spend limits, and establish award criteria to help you to target your support more effectively. Each person can log in with 24-hour access.

Do I need to order a certain amount each month?

The Charis Shop is fully flexible to suit you and your customers’ needs. As such, we do not set any limits as to how much you purchase or transfer to your account each month. We recognise that funding avenues vary during the year.