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Charis Shop

Helping you deliver your support
Making it simple to provide vouchers, products and services to people in hardship

The Charis Shop enables almost a thousand local authorities, housing associations, utility companies and charities to deliver fast and effective help to the people who need it most.

Who we partner with

Charitiesicon

Charities

Coordinate, manage and record as your team get critical support to people quickly
Local authorities icon

Local authorities

Vouchers are a great way to support your community with the cost of living
Housing associationsicon

Housing associations

Empower your staff to work with residents to help them become financially sustainable
Companiesicon

Companies

Your support to a customer in need, could make a huge difference to their life
125,000 +
fuel vouchers distributed through the Charis Shop platform in 2025
5,700 +
Household appliances and small measures provided in 2025
69,000 +
Supermarket vouchers distributed in 2025
15,200 +
Winter warmth bundles provided in 2025
Quotes

Frequently asked questions

What is the Charis Shop?

The Charis Shop is a one stop e-commerce platform which helps our partners streamline the delivery of support to households struggling with financial challenges, ill-health, disabilities or life-affecting circumstances.

From energy vouchers to energy-efficient appliances, soft furnishings to furniture, retail vouchers to digital devices, our product range reflects the disparate needs of individuals and families across England, Scotland and Wales.

How much is it to use the platform?

We want to ensure your support stretches as far as possible. It’s free to create a Shop account. Our retail vouchers are fee-free and, at only £1.50, our admin fees on energy and cash vouchers are the lowest in the market.

How does my organisation pay for vouchers?

You can register for a free account online and we’ll send over your login details and user guides. Pay money into your Shop account by BACS transfer and you’re ready to go. You’ll be able to set up additional users within your organisation, determine spend limits, and
establish award criteria to help you to target your support more effectively.

What can I purchase on the platform?

You can provide people with

  • energy vouchers
  • direct cash payments
  • energy-efficient appliances (large and small)
  • soft furnishings
  • furniture
  • retail vouchers for supermarkets, clothing, DIY
  • digital devices
  • Winter Warmth products that can keep people warm, make homes more energy efficient and tackle condensation.

 

How does my team access the Shop?

You’ll be able to set up additional users within your organisation, determine spend limits, and establish award criteria to help you to target your support more effectively. Each person can log in with 24-hour access.

Do I need to order a certain amount each month?

The Charis Shop is fully flexible to suit you and your customers’ needs. As such, we do not set any limits as to how much you purchase or transfer to your account each month. We recognise that funding avenues vary during the year.