Getting urgent voucher-based support to your community with Charis
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We hope you like our refreshed Newsletter, we will be sending these out to you bi-monthly with news about the Shop such as new products and services, news stories of where the shop has had an impact as well as hints and tips on some of our products.
If there is anything you would like us to include or if you have something you would like to share please let us know.
To make sure you receive the Charis Newsletter directly to your inbox, please get in touch.
Many of you will have been in contact with Sue and Jodie our Charis Shop Customer Support Team either by e-mail or over the phone…..we thought you might like to know a bit more about them.
Jodie is a recent addition to the Team, having joined us in May from another part of the business. Her primary focus is managing the day to day shop email and phone contact with our Shop community, stock purchasing and on boarding new registrations to the Charis Shop. Outside of work, Jodie enjoys watching and following stock car and banger racing and supporting Liverpool football club.
As the Charis Shop has developed, so has Sue’s role. Whilst she still supports Jodie in the daily Shop activities, she is more actively engaged in managing our products and developing client relationships. Sue’s interests include travelling and would like to travel the Silk Road trade route and all the places The Wombles were named after. She also enjoys reading and sewing.
As you and your organisation are part of the Charis Community via the Charis Shop, we believe it is important that we share best practice to ensure voucher redemption is as straight forward as possible for the end customer / client.
Here are some useful hints and tips:
We are delighted that we are able to launch Aldi vouchers on the shop ahead of half term.
The vouchers will be available in values of £15 and £30 as a physical product which can only be posted out to the Purchaser for onward distribution.
Ideally, we would like to be able to offer the Aldi vouchers in an electronic format as we do with other supermarket vouchers and we will be working with Aldi over the coming months to put in place an electronic voucher product.
Due to the increase in postal prices, from 1st October, the Admin charge for the Co-op vouchers will be £6 plus VAT.
What’s coming next
There are a number of new products we are planning to implement which we are very much looking forward to sharing with you in the coming months. Watch this space!
We will be contacting our Charis Community as we have done previously to ask how our Platform can be enhanced, what value it has brought to you and thoughts you may have.
Your local Administrator has access to a transactional report which provides information including details of the purchases made, who received the assistance and the expiry date of vouchers. The status of vouchers has been available for several weeks now on the report for Paypoint vouchers – details of Post Office vouchers will follow later.
On a weekly basis Charis are uploading the status for vouchers which have been redeemed with the expired vouchers details being provided on a monthly basis. This level of information will allow you to provide more accurate reporting to your funders and enable you to see which customers are still to use their vouchers
As you would expect, we are aware of the increase in energy costs, the uncertainty in the energy markets in general and the effects these will have on your customers. Charis are here to help and support you as organisations.
Many of you have already recommended the Charis Shop to other organisations – thank you – as a way in which emergency help can reach your customers quickly. If any of your contacts are interested in joining our community, the online Shop registration form can be found at https://shop.charisgrants.com/Application/Apply where there is also a link to find out more about the Shop and its products.
The Warm Home Discount season is upon us again and some Schemes are already open with others following shortly. Demand for the £140 rebate is expected to be high meaning the window to apply may be short. Information on Warm Home Discount and links to supplier forms can be found at https://www.gov.uk/the-warm-home-discount-scheme
In addition to Warm Home Discount schemes, Charis also manage other Funds on behalf on energy suppliers. These Funds may be able to help with energy debt, white goods or boilers depending upon the supplier and the eligibility criteria. Details and the application forms can be found at https://charisgrants.com/individuals/
It will be a difficult period for everyone over the next few months, but the Charis team are committed to helping and supporting everyone as much as we can.