Charis Newsletter – October 2021
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|October was a really busy month at Charis. We launched our Warm Home Discount Broader group schemes with Utility Warehouse and British Gas, which are now open to their customers who reside in Scotland. Customers can apply for these schemes via the Charis website here.|
November will see the launch of our Ofgem accredited Let’s Talk Energy Fund! We’ve partnered with Utilita Energy, OVO and So Energy to distribute over £1.3 million to those who will be living in hardship this winter. For updates on this scheme, please check here.
|Charis has long championed energy customers who are off grid, including people living in Park Homes. Our Park Homes scheme, which will be running for its 8th year this winter, launching in late November. We have processed over 26,000 awards to Park Homes residents in that time, each receiving a £150 rebate to help with their energy costs. For updates on this scheme, please check here.|
Meanwhile, we would like to extend a warm welcome to the 20 new partners who have signed up to use our Shop. Demand for energy vouchers remains really high – 87,000 energy vouchers have been sold on the shop since April and we expect demand to increase further as the weather gets colder into autumn and winter. We are delighted to introduce new products and offers to our partners to help alleviate hardship this winter.
|Charis is aware that many families will struggle in the run up to Christmas with the additional demands of seasonal food and presents competing with everyday living costs. As part of our commitment to helping you support your customers, we are pleased to announce that during November and December 2022, we will be reducing the admin fee by £1.00 across all denominations of supermarket vouchers. This discount will be applied automatically on 1st November to your Shop account portfolio and there is no action for you to take.|
|As part of our commitment to helping you support your customers, we are pleased to announce that during November and December 2022, we will be reducing the admin fee by £1.00 across all denominations of supermarket vouchers. This discount will be applied automatically on 1st November to your Shop account portfolio and there is no action for you to take.|
Digital Energy Card
|Over the last 12 months over 5,000 appliances have been successfully distributed by Charis to vulnerable individuals. These appliances make a real difference to the lives of those who would otherwise be unable to afford them, improving their quality of life and giving them greater independence. As a result, it is vital that the delivery of these appliances is as simple and painless and possible.|
|To help, we have implemented a new process with our suppliers, whereby the customer will be contacted by email and SMS within ten working days of an order being placed. This will be followed up with daily phone calls for the next ten working days.|
|Following this, if contact has still not been made with the customer and they have not arranged a delivery date, Charis will authorise the supplier to cancel the order. In these cases, the necessary refunds/charges will be applied to your Shop account.|
|We recognise that there will be occasions when the customer cannot arrange a date; if you are aware of any circumstances, please let us know, and we can manage these on an exception basis.|
|Click here for more information about the delivery process:|