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Case Study

Warm Home Discount

Warm Home Discount has evolved over many years and is the UK Government’s flagship scheme to provide essential support over winter to the fuel poor and vulnerable.

From day one it was clear that many suppliers – both small and large – were struggling to:

  • Understand the complex regulations that they were obliged to interpret
  • Deliver programmes of work to tight timescales with a client base who could be hard to engage with, or indeed hard to reach

Suppliers were looking for key partners who could help them navigate and interpret the nuances of government policy and meet regulatory requirements whilst ensuring the delivery of the programme was commercially sound.

£50 million

We have provided in support to customers annually


WHD applications processed annually

Our relationships with some of the largest energy companies have stretched back over many years and we are proud to be the ‘go to’ trusted partner. On a practical level we have helped shape how WHD projects and funds are delivered and have exceeded all regulatory targets, but I believe it’s our ability to absolutely understand the vulnerability of the end client base and our empathetic and compassionate approach that sets us apart.

Allyson Broadhurst, Senior Board Director of Charis

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