We Helped Warm Home Discount | Charis Grants Case Study

Warm Home Discount has evolved over many years and is the UK Government’s flagship scheme to provide essential support over winter to the fuel poor and vulnerable.

From day one it was clear that many suppliers – both small and large – were struggling to:

Understand the complex regulations that they were obliged to interpret
Deliver programmes of work to tight timescales with a client base who could be hard to engage with, or indeed hard to reach

Suppliers were looking for key partners who could help them navigate and interpret the nuances of government policy and meet regulatory requirements whilst ensuring the delivery of the programme was commercially sound.

Charis has become a well-renowned expert in all things Warm Home Discount delivering services to cost, to timescale, and to quality standards.

As the go-to trusted administrator for the fund, we are able to work with Ofgem, to support vulnerable people whilst still meeting regulatory goals.

Charis has developed a ‘pick n mix’ approach, where our service is uniquely crafted to meet the individual needs of our partners, i.e. suppliers. We work with each supplier to define, and shape, the exact components of the end-to-end WHD programme that they need support with. For suppliers, large and small, this personalised approach integrates seamlessly with their processes and strategies. For example, for some supplier this allows more simple activity to be retained in house and more complex processes transferred to Charis.

For over a decade we have continually innovated our service to suppliers but always maintained our commitment to the high levels of customer care and support we focus on. We have provided £50m in support to customers annually and process 28k applications per year.

Since launch, we have ensured that nearly £1 billion of Warm Home Discount payments have been made to families, when they need them most.

£50 million

We have provided in support to customers annually

28k

WHD applications processed annually

Our relationships with some of the largest energy companies have stretched back over many years and we are proud to be the ‘go to’ trusted partner. On a practical level we have helped shape how WHD projects and funds are delivered and have exceeded all regulatory targets, but I believe it’s our ability to absolutely understand the vulnerability of the end client base and our empathetic and compassionate approach that sets us apart.

Allyson Broadhurst, Senior Board Director of Charis

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