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Case Study

Clarion Retrofit Programme

A responsive retrofit programme addressing fuel poverty and supporting sustainability

Clarion Housing Group is the UK’s biggest housing association with more than 350,000 residents.

Their charitable foundation, Clarion Futures, launched a pilot to identify households that would benefit from the installation of energy efficiency measures that can immediately reduce bills and increase comfort whilst residents await more extensive retrofit works.

The Clarion Futures team request energy assessment calls from Charis during which an expert will survey the home, offer energy advice and issue, if required, an Energy Performance Certificate. Based on the assessor’s report, low-level retrofit solutions are ordered from Charis and then installed on a subsequent visit. These can include smaller measures such as hot water tank jackets and radiator reflector foils through to more significant remedies such as loft insulation.

Following the success of the pilot in the Midlands, the scheme has been rolled out to other parts of the country.

The work done through our responsive retrofit pilot supports both our fuel poverty and sustainability agenda, allowing us to support those at risk of fuel poverty living in homes with EPC ratings of D or below. Our partnership with Charis allows us to deliver practical support by providing access to low-level energy efficiency measures tailored to a resident’s individual needs.

Mary Bunner, Money Guidance Manager – Clarion Futures

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