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Helping you deliver your support
24/7 access to vouchers, products and services that make a difference to the people in your community.
The Charis Shop gives us efficiency and control over our household grants programme – we can select which staff can award which items, set a range of authorisation limits and have access to auditable reports that ensures we can keep track of spend against budgets. The Charis team have always been approachable and positive in working together to find solutions to challenging fulfilment problems.
The Green Doctor programme ran by Groundwork Cheshire Lancashire and Merseyside supports people within our communities who are at risk of or experiencing fuel poverty. Given the current cost of living crisis and rise in fuel bills, more people than ever are turning to us for support to help keep the lights on and their homes warm. The Charis Shop is an easy to use platform that allows us to quickly issue fuel vouchers to those who need it. We have multiple accounts with different spending and authorisation limits and the downloadable financial reports make it simple to track spend and monitor budgets. The team at Charis are always helpful and responsive whenever we have any queries.
All the customers who have benefited from the scheme have been financially effected by the pandemic and have struggled to keep their homes warm this winter. We have helped customers who have been made redundant, furloughed, or have seen their incomes reduced. We have also helped families who have increased heating costs because they and their children are at home more.
The Charis Shop is a web-based platform which is designed to give your organisation the ability to facilitate emergency assistance for your customers who are in immediate need, prior to you working with them to achieve a sustainable future in the longer-term.
There is no fee for an organisation to join the Charis Shop, which involves you completing a simple registration form. Once we receive this, as part of our due diligence and anti-money laundering procedures, we will complete a series of Know Your Customer checks based on the information you provide. This can take two working days to complete.
There is an admin fee of £3.50 plus VAT for each voucher which is purchased. There may also be some additional costs if your organisation would like some bespoke requirements.
The Charis Shop operates on a draw down basis: your organisation transfers funds to Charis, who credit them to your Shop account. Anyone who you give access to the account, will be able to purchase products as long as the account is in credit, without having to use company credit cards or purchase orders.
The Charis Shop offers a wide variety of support products which you can purchase, ranging from Energy and Cash vouchers, Supermarket vouchers, Home Essentials, Furniture & Freestanding Appliances through to DIY and Hot Food.
Our secure website provides you and your teams with 24-hour access to enable instant assistance to those who need it, when they need it the most. Each of your staff will have their own login details.
Your Account Administrator will be your representative who will have full control over your account including visibility of all purchases made, the account balance and access to the reporting suite as well as being able to give (or remove) access to the account to those in your organisation who need it. They will also be our point of contact with your organisation.
Your Account Administrator will have the permission to be able to set a monthly spend limit for the organisation as well as setting monthly spend limits for staff members. This will allow you to be able to manage your budget accordingly.
The Charis Shop is fully flexible to suit you and your customers’ needs. As such, we do not set any limits as to how much you purchase or transfer to your account each month. We recognise that funding avenues vary during the year.
You can click below to see a step-by-step guide to activating a CleverCard.
A guide to CleverCards activation – CleverCards Charis Customer Journey [PDF, 435kB]
Charis Shop Login