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How can we help you?

EDF partner with Charis to offer grants and support to domestic customers who are experiencing hardship and are struggling to manage their household energy debt needing extra support and advice with energy in the home.

We supply all the important criteria to help you make a successful application. If you need any additional support our customer service team is available to answer any questions and support you through your application process.

For those schemes currently open you will be taken off our website to the suppliers to apply or access more information. For those schemes coming soon, we recommend you register you interest as early as possible. Remember that registering your interest is not an application, but a request to be contacted when your supplier’s scheme opens.

Open schemes

Below are the schemes which are currently open to edf customers. To apply, or find more information, for any schemes you will be taken off this website to the suppliers.

Currently open

Customer Support Fund

EDF provides support for individuals struggling to manage household energy debt. As well as providing support for standard freestanding appliances. We may require you to take actions to help you get back on track with your energy payments.


We currently have no schemes in the pipeline but please visit regularly as this could change.