Here at Charis, we want to make a difference – supporting our clients in delivering services and support quickly and efficiently to those that need it.

Charis is a committed team of 50, and we believe it’s our empathetic approach and the level of compassion and care we offer to our customers, that really sets us apart. We understand the challenges our customers have, we’re good listeners, and can creatively manage a wide range of time sensitive demands. This has been crucial in our ongoing success. We are proud of the positive impact we make in people’s lives.

We are growing the Customer Experience team as we transition towards offering a broader range of services for our partners. The role will involve not only assisting people with applications but also supporting them more widely with knowledge about how they can save on their energy bills, claim any further benefits they are due, and assisting them with their budgeting.

As a Customer Experience Advisor you will be on the front line providing the best care and support to our customers, offering practical solutions and compassionate guidance with empathy and professionalisms. We are proud of how we interact with people; the service you give is as important as the work you do.

You will be:

· Prioritising inbound calls from our customers and giving them excellent service.

· Ensuring timely and complete communication to answer their queries, resolving to find an answer without handing the call to another team member – we are focused on first time resolution.

· Making outbound calls to ensure we meet out contract obligations and follow process.

· Accurately maintaining internal systems to record details of calls and customer queries.

This role calls for excellent communication skills, empathy and the ability to handle challenging conversations. We are always mindful that our customers reach out to us in need and must ensure that we show our respect and empathy in every conversation and exchange.

The role is phone based, so you must expect to be on the phone the majority of the time. You will work hard to ensure first time resolution so sharing ideas on best practice and new ways of working is essential for us to continually improve our service offering.

If you are looking for a role in which you can truly make a difference then look no further.

To Express Your Interest

If this role sounds of interest to you, we would love to hear from you. In the first instance please share your current CV with a covering letter to humanresources@charisgrants.com.

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