Main Purpose of the job

The Head of Policy, Insight and External Affairs will build and deliver our in-house capability across policy, research, advocacy and impact.

This is a pivotal role at the heart of our evolution into an insight-led, technology-enabled managed services organisation, operating at the intersection of energy, government policy, financial hardship and digital infrastructure.

This role will lead the development of high-quality research and insight, translate this into compelling external narratives, and engage with key stakeholders across government, regulators and industry.  The role will Interpret policy into programme potential and proactively assess where policy changes will affect or influence our work within the sectors, identifying risks and opportunities.

This is a delivery-focused role — combining strategic thinking with hands-on analysis, communication and stakeholder engagement.

Key Responsibilities

• Translate policy and market developments into strategic insights, collaborating with colleagues to inform and influence programme and service adaptation, ensuring continued relevance.
• Lead the production of high-quality research outputs, including reports, briefings, and thought leadership pieces.
• Design and deliver both primary and secondary research, including survey development, analysis, and stakeholder insight gathering.
• Analyse large and complex datasets (e.g. customer response data), generating actionable insights in collaboration with the in-house data team.
• Utilise tools such as Tableau (or equivalent) to support data analysis, visualisation, and storytelling for clients, including demonstrating aggregated impact and integrating multiple data sources.
• Lead the development and implementation of frameworks such as Theory of Change, Strategic Impact Frameworks, and Social Return on Investment (SROI).
• Build and maintain internal dashboards and reporting frameworks in partnership with the Data Analyst.
• Develop and deliver external affairs and advocacy strategies to support organisational objectives.
• Build and maintain relationships with Government departments, regulators (e.g. Ofgem), and industry stakeholders; prepare consultation responses and policy submissions.
• Produce high-quality written outputs, including reports, briefings, consultation responses, and external communications.
• Support the Client team by providing market insight to inform business development and client engagement.

Skills, Experience and Attributes

Essential

• Ambitious and intellectually curious, with a strong interest in policy, markets and social impact
• Experience in policy, research, consulting, public affairs or insight roles
• Able to operate across multiple disciplines: policy, research, analysis and communications
• Strong analytical capability, including working with data and research outputs
• Experience using Tableau (or similar tools) for analysis and/or visualisation
• Understanding of impact measurement, including frameworks such as Theory of Change and SROI
• Excellent written and verbal communication skills
• Able to translate complex information into clear, compelling narratives
• Commercially minded and comfortable working in a hands-on, delivery-focused role
• Motivated by working at the intersection of technology, energy, government and social need

Desirable

• Experience in energy, utilities, public services or regulated sectors
• Experience engaging with government, regulators or policy stakeholders
• Background in consulting, advisory or programme delivery environments